![]() ![]() ![]() Southwest Airlines issued an apology Monday in a statement. Mitrovich said that other airline carriers’ lines appeared to be operating “close to normal” while he was walking around different airports. “I think that was the single most upsetting part.”Įxtreme weather has been responsible for some flight cancellations, and at least three people told BuzzFeed News that they were told that a lack of crew members was behind the issues with their Southwest flight. “It was almost like being held hostage when they wouldn’t cancel flights and let us try to book something else for hours, when they didn’t even have a crew scheduled and had no idea if/when they would get one,” she said. “Finally, they canceled it for lack of crew, and then everyone had to stand in a crazy-long line to try to rebook.”Īfter several long waits and a few other delays and cancellations in between, Kelly was given a new flight route with two connecting flights. “That flight was delayed repeatedly for a couple of hours because they didn’t have a crew scheduled for it,” she said. “At least one couple in the line with us decided to rent a car and drive back to Texas.”Īirlines are required to provide cash refunds to travelers who decide to scrap their trips altogether if carriers cancel their flights, but some said that Southwest has attempted to circumvent refunds by means of last-minute rebookings instead.ĭawn Kelly, 45, also experienced the same issues while trying to fly from Las Vegas to Columbus, Ohio, before Christmas. “My husband and I can't even log into the app or website to try their self-service rebooking, so we're standing in a line with a couple hundred other people,” Colter said via DMs while waiting. One family of seven dressed in Christmas pajamas had been stuck there since the 24th and finally got booked to for the 26th.” A mom was trying to corral three toddlers in green onesies and entertain them on the floor with blocks and toy cars while Dad stood in line. “People were sitting in the middle of the concourse others were curled up against the walls sleeping on their baggage. “At, there were at least six separate lines of 100-plus people each waiting at Southwest gates when we arrived,” he told BuzzFeed News. ![]() He said that the scene inside many of the airports was “chaos.” They have spent 24 hours inside different airports so far. The family of three then caught a flight to Chicago and are scheduled to fly again Tuesday morning. But when they got on the plane, they had to deplane immediately because the flight was full. Mitrovich said his family was then rebooked onto a different flight Dec. Their initial flight on Christmas Eve was canceled two hours before departure. Sam Mitrovich, 53, was traveling with his spouse and 11-year-old daughter to Baltimore from Reno, Nevada. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |